Refund Policy

1. Our guarantee, in one paragraph

The rest of this document explains how that works alongside your legal rights, and the small number of situations it does not cover.

2. How this sits with your legal rights

This policy is issued by Unique Evolution Ltd (company number 14243073), trading as Trader Suite.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days to cancel an online purchase. For downloadable digital content, that right normally ends as soon as the download begins.

We do not rely on that exception. We give you the full 14 days regardless of whether you have downloaded the product. Our guarantee is therefore more generous than the law requires, and it sits on top of — never instead of — your statutory rights under the Consumer Rights Act 2015.

3. What is covered

Within 14 days of purchase, we will refund in full:

• One-off product purchases — indicators, strategies and bundles
• Your first payment on a new Pro Membership, monthly or yearly
• Any purchase where the software does not work as described and we cannot fix it
• Any purchase that was never delivered, or that you could not download
• Accidental duplicate purchases of the same product

"Changed my mind" and "it did not suit me" are perfectly good reasons. We would rather refund you than have you feel stuck with something you do not want.

4. What is not covered

The guarantee does not extend to:

• Trading losses. We cannot refund money lost in the market. Our software is a tool; the trading decisions and the risk remain yours.
• Requests made after 14 days. After that point your statutory rights still apply in full — see section 8 — but the no-reason guarantee has expired.
• Subscription periods after the first. The guarantee covers your first payment. Later renewals are not refundable, because you can cancel at any time before one is taken. Cancel from your account settings and no further payment is charged.
• Repeat claims on the same product. If you have already been refunded for a product, buying it again does not start a new guarantee period.
• Licence abuse. Sharing, reselling or cracking a licence ends the guarantee for that purchase.

5. How to request a refund

1. Email support@tradersuite.online from the address you bought with.
2. Include your order number and the product name. A reason is welcome and helps us improve, but it is not required.
3. We will acknowledge within 2 business days and process approved refunds within 5 business days.

You may also use the model cancellation form in Schedule 3 to the 2013 Regulations, or any other clear statement that you want to cancel. We do not require a particular form of words.

6. What happens after a refund

• The refund goes back to the payment method you used. Your bank typically takes 5–10 business days to show it.
• We email you to confirm when it has been sent.
• Your licence for that product is revoked and you must uninstall the software. Continuing to use it after a refund is a breach of the licence.
• If the refund was for a membership, access to membership-included products ends at the same time.

7. Talk to us before a chargeback

If something has gone wrong, please contact us first. We can usually resolve it the same week, and a refund from us reaches you faster than a chargeback does.

Raising a chargeback with your bank is your right and we will not penalise you for it. We will respond to the enquiry with the order and delivery records, and we will still deal with you normally afterwards. We only ask that you give us the chance to put things right first.

8. Your statutory rights

Nothing in this policy affects your legal rights. Under the Consumer Rights Act 2015 digital content must be:

• Of satisfactory quality
• Fit for the purpose it was sold for
• As described

If it is not, you may be entitled to a repair, a replacement or a refund — and that right is not limited to 14 days. For more information visit Citizens Advice.

9. Changes to this policy

We may update this policy, and we will update the revision date at the top when we do. A change never applies retrospectively: the version in force on the day you bought is the version that governs your purchase.

10. Contact

For refund requests or any question about this policy, email support@tradersuite.online. We aim to respond within 2 business days.